Default Channel

LiveTiles Chat

This is the default client for end users to interact with a bot. By using the URL available after publishing the bot to this channel, the bot can be accessed directly in a web browser, or it can be embedded in your pages to sit along side other sources of relevant information.
This channel is also the only one that allows some advanced functionality that isn't available in the other channels. These include:

  • Custom branding: The color changes and the logo that you upload in the bot settings will be reflected in the client.
  • Multi-chat: This feature, when enabled in your organisation, will be available in the top left of the chat client via a drop-down menu. This will allow a user to change context between different bots from within the same client session.

Optional Channels

Disclaimer: All of the channels apart from the above mentioned LiveTiles Chat, is managed by their providers. We cannot guarantee the behavior will always be as expected in these different channels, and some limitations will be encountered.

: All of the channels below are currently enabled by default, and they are accessible through the URL provided. These channels have a limitation of only being able to talk to one bot per tenant. This will be extended to allow all bots to be accessed, but this is currently not possible due to a Bot Framework limitation.
The bot that will be communicated with will be the most recent bot that was published that a user has access to.


Available through the URL provided on the publish screen. This is using normal Skype, not Skype for Business.

Microsoft Teams

Available through the URL provided on the publish screen. This requires the user to already have Teams set up.

Skype for Business

Available through the URL provided on the publish screen. The steps provided at this URL will require a tenant admin to complete as a few scripts has to be run on the tenant to allow the bot access to your S4B account.

Future Channels

Channels that could also be supported in future are the following:

  • Bing
  • Cortana
  • Email
  • Facebook Messenger
  • GroupMe
  • Kik
  • Slack
  • Telegram
  • Twilio

To get access to these channels, feel free to log an idea in our ideas portal.

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